The average pest control operator loses 25% to 35% of the route every year, and most of those cancellations are preventable. Routekeep is your retention department, staffed by the most elite closers in the industry — specialists who save cancellations for a living. Every cancellation request gets a same-day callback, under your brand, logged in your system, and you pay only for verified saves. This isn't an added expense. It's taking back a piece of the revenue you were already losing.
Nothing upfront. No contract beyond the 30-day pilot. If we don't at least double your baseline save rate, you walk, and you keep every customer we saved.
Assumes an industry-baseline office save rate of 15% and a 45% save rate once Routekeep becomes your retention team, at $75 per verified save. Your baseline is measured from your own records before day one. This isn't an added expense — it's a small chunk of revenue you would've lost anyway.
of pest control cancellations are considered preventable with a real retention attempt.
of customers who cancel say it was because they felt the company no longer cared. Not because the service failed.
an elite Routekeep closer saves roughly three times what an untrained office rep saves on the same cancellation calls.
Nothing about your phone system, your records, or your customer's experience changes. Only the outcome does.
When a customer asks to cancel, your office logs it and says one sentence: "Our cancellation team will give you a quick call to close this out."
We call every cancellation request back the same day, every time. Under your company name, always.
Every offer is pre-approved by you: a seasonal pause, a frequency downgrade, or a free re-treatment within 24 hours. Discounting is the last resort, not the first. Your margin is the point.
Every call and outcome is logged in your own software. Your system, not ours. A save only counts if the account is still active and billing at day 60.
The most common cancellation in pest control is also the most winnable, if the person on the phone knows what they are doing.
Nothing upfront, no software to buy, no long contract. One real number at the end: your baseline save rate against ours. You're not adding an expense — you're taking a small chunk out of revenue you would've lost anyway.
Private equity now drives the majority of pest control acquisitions, and buyers price your company on churn. Strong retention commands premium multiples, and earnouts are routinely tied to customer retention after the sale closes. Every point of churn we take off your route is worth money twice: this year's revenue, and the day you sell.
Right instinct, which is why nobody ever knows an outside company exists. We operate under your company name, with offers you approve line by line, logged in your system where you can audit any call. The real question is one you already know the answer to: is the person taking your cancellation calls today trained to save them?
They might be good. That's what the baseline is for. We measure what your team actually saves today from your own records, then measure us against it. If they're already performing, you'll have proven it with data and paid nothing. The pilot only costs you money when we beat them.
It's defined in writing before we start: a logged cancellation request, our callback, and the account still active and billing at day 60, all verified in your system. If a save ever feels fuzzy, don't pay it.
Only what you approve. The usual menu: a seasonal pause instead of a cancellation, a frequency downgrade instead of a price cut, and a free re-treatment within 24 hours for service complaints. Our job is protecting your margin, not buying saves with your money.
Each saved account is worth roughly $550 in first-year revenue and $1,400 or more over its life. $75 is about 13% of year one. Compare that to the $150 to $300 it costs to acquire a brand-new customer, and a save is the cheapest customer you'll add all year.
The numbers decide. Most operators move to an ongoing partnership with pricing that lowers the cost per save as volume grows. Some ask us to build and train the system in-house instead. Either way, you'll be deciding from your own data, not a pitch.
Twenty minutes. We'll run your route's numbers together, pull your real baseline, and you'll know exactly what churn is costing you, whether you hire us or not.